How to Clean and Care for Your Heated Eye Massager

Your eye massager sits against your skin, so a little regular care keeps it fresh and comfortable. Here's how to look after it. Always check the instructions that came with your device first.

Cleaning

  • Switch off and unplug before cleaning.
  • Wipe the padded surfaces with a soft, slightly damp cloth. A drop of mild soap is fine.
  • Never submerge it in water or put it in a washing machine. It's an electronic device.
  • Let it dry fully before using or charging.
  • Avoid harsh chemicals, alcohol-heavy wipes or abrasive cloths that could damage the fabric.

Soft padded surface of the FaceWave heated eye massager

Keeping it fresh

  • Use it on clean skin, after removing make-up and skincare.
  • Remove contact lenses before every session.
  • Wipe it down once a week if you use it daily.

Charging

  • Use a good-quality USB-C cable and plug.
  • Charge on a hard, dry surface, not on your bed.
  • Don't use it while it's charging.

Storage

  • Store it somewhere cool and dry, away from direct sunlight.
  • Don't fold or crush the padding.
  • Use a pouch or box when travelling.

FaceWave heated eye massager stored neatly

Warranty

Every FaceWave comes with a 1-year warranty. If anything isn't working as it should, get in touch with our team. New to FaceWave? Read how to use a heated eye massager.

Shop the FaceWave heated eye massager →

Frequently asked questions

Can I wash my eye massager?

No. Don't submerge it or put it in a washing machine. Wipe it with a soft, slightly damp cloth instead.

How often should I clean it?

A quick wipe once a week is enough for most people who use it daily.

Can I use it while charging?

No. Unplug it before use.

FaceWave is a wellness product, not a medical device. If you have an eye condition, have had recent eye surgery, are pregnant or have a medical condition, check with your doctor before use.

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